Your Remote Office Team!
WHAT IS IMPORTANT TO YOU, IS IMPORTANT TO US!
Human & Automation
We are a smart combination of Human and Automation
US Based Call Center
A call center team that best Represents Your Business.
1 Min Response Time
We boast a response time of less than one minute
Off-Hours Response
48% of the leads come off-hours. Don’t worry, our team will respond in a minute.
Escale Healthcare Call Center Services
Solutions to Meet the Needs of Every Medical Office
We at eScale offer specialty healthcare call center solutions that are custom-made to the specific requirements of physicians, chiropractors, clinics, and health practitioner. We make sure you are in contact with your patients, the system is efficient, and outcomes are predictable
Key Benefits of Our Services:
- Uninterrupted Patient Communications: Get more satisfaction from patients with immediate feedback and interaction.
- Quality & Cheap Outsourcing: Save on overheads with our medical call center outsourcing and we don’t sacrifice on quality.
- Conversion Increase: Turn more leads into happy customers with our experienced team.
We Are a HIPAA Compliant Team
What a HIPAA Compliant Call Center can bring to your business:
- Protection Against PHI Loss
- Increased Awareness of Patient Well-Being
- Development of Patient Safety Culture
- Greater Patient Satisfaction
Our Comprehensive Medical Call Center Services!
We service all medical call center requirements, from:
- Inbound Call Center: Respond to patient inquiries and book appointments on the fly.
- Outbound Call Campaigns: Patient reminder, medication adherence, and follow-up calls.
- Centralized Call Center Services: Unify your communication channels with one efficient system.
- HIPAA- Compliant Communication: Security and privacy for patients at all times.
Accredited Performance With eScale Healthcare Call Center Solutions
- 30% more Patient Conversions: With our intelligent message, leads turn into patients.
- 20% Lower No-Shows: Reminder appointments help patients come.
- Scalable Solutions: Whether you are a single-doc clinic or a multi-site office, we scale with you.
Healthcare Call Center Best Practices We Implement
- Individualised patient communications to establish connection.
- Support by phone, email, and SMS: All-round communication.
- Continuous agent training to make sure that they are aligned with your practice.
- Monitoring of performance continuously to get best results.
Listen To Our Satisfied Customers!
Book My Calendar Now!
FAQs About Healthcare Call Centers
1. What is the centralized call centre in health care?
An internal call center can process all patient interactions in one place so communication is constant and efficient.
2.What can a medical call center do for the patient satisfaction?
Reducing wait times, offering 24/7 service, and personalizing care are just some of the ways in which healthcare call centers can improve the patient experience.
3. Why is healthcare call center HIPAA compliance so critical?
HIPAA compliance ensures patient information such as Protected Health Information (PHI) is secure and private. This preserves patient confidence and saves hospitals from legal or financial sanctions.
4. Can Healthcare Call Centers Manage Multilingual Support?
And yes, many healthcare call centers such as eScale are bilingual to meet multiple patient populations and communicate effectively across languages.
5. What about Call centers to increase appointment booking and follow-up?
Call centers automate appointment booking with real-time booking and alerts. They also coordinate follow-up calls so patients remain in compliance with treatment schedules, preventing missed appointments and improving care continuity.